Fair rules that keep every guest safe and every booking simple. Questions about any of it? Ask Rajesh directly.
Bookings are confirmed on WhatsApp with a written quote — what you're quoted is what you pay, no surprise charges. Payment is by UPI or cash at drop-off. Festival-season bookings (Diwali, Christmas–New Year, long weekends) are confirmed with a 30% advance because demand is high and spaces are few.
Plans change — we get it. Cancel more than 48 hours before check-in for a full refund of any advance. Within 48 hours, the advance is held as credit for a future stay (valid 6 months). Shortening a stay mid-way is charged only for nights used, except during festival weeks. Date changes are free whenever we have space.
Every guest must have current rabies and DHPPi vaccinations, verified at the meet-and-sniff. Dogs showing signs of contagious illness (kennel cough, ticks, skin infections) can't join group play — we'll suggest solo-stay care or a later date. If your dog needs a vet during the stay, we call you first, always; vet costs are billed at actuals with receipts.
All first-time guests do a supervised trial before group play. We reserve the right to move a dog to solo care (at the same price) if group play stresses them or others — happiness over headcount, every time. Please tell us honestly about bite history, escape talents and fears; it changes nothing about our love, only our preparation.
We send you photos and videos of your dog as part of every stay. We only post a guest's photo on our public pages with your permission — a simple yes or no on WhatsApp, and no is always fine.
This website stores nothing about you — the booking form simply opens WhatsApp on your own phone with a pre-filled message. Your chats with us stay on WhatsApp, protected by its end-to-end encryption. We never share your contact details with anyone, full stop.
